Privacy Policy of DG Brands Limited (Medics Care)

Last Update: May 21, 2024

1. Introduction

Welcome to Medics Care, operated by DG Brands Limited (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, www.medics-care.com (“Website”), or use our services. We are committed to safeguarding your privacy in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of Hong Kong.

2. Scope

This Privacy Policy applies to all personal data collected and processed by DG Brands Limited through our Website and related services. By accessing our Website or using our services, you agree to the terms of this Privacy Policy.

3. Personal Data We Collect

3.1 Data You Provide to Us

We collect personal data that you voluntarily provide to us, including but not limited to:

Contact Information: Your name, email address, phone number, and postal address.
Account Information: Username, password, and any other information you provide when creating an account.
Medical Information: Health-related data provided for the purpose of receiving medical advice or services.
Payment Information: Credit card details, billing address, and transaction history.
Other Information: Any other personal data you provide during interactions with our Website or services.

3.2 Data Collected Automatically

When you visit our Website, we may automatically collect certain data about your device and usage of our Website, including:

Usage Data: Information about your interactions with our Website, such as browsing history, pages viewed, and search queries.
Device Data: Information about your device, including IP address, browser type, operating system, and device identifiers.
Location Data: Information about your location, derived from your IP address or GPS data if location services are enabled on your device.

3.3 Data from Third Parties

We may receive personal data about you from third parties, including:

Business Partners: Data from partners who provide services or collaborate with us.
Social Media Platforms: Data from social media accounts if you interact with us through those platforms.

4. Use of Personal Data

We use your personal data for the following purposes:

Service Provision: To provide, maintain, and improve our Website and services.
Account Management: To manage and administer your account.
Customer Support: To respond to your inquiries and provide customer support.
Medical Services: To facilitate the provision of medical advice and services.
Payment Processing: To process your payments and transactions.
Marketing: To send you promotional materials and information about our products and services, subject to your consent.
Legal Compliance: To comply with legal requirements and protect our rights.

5. Disclosure of Personal Data

We may disclose your personal data to the following third parties:

Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, and marketing assistance.
Healthcare Providers: Medical professionals or institutions involved in your care.
Legal Authorities: Government authorities or regulators to comply with legal obligations or requests.
Business Transfers: In connection with any merger, sale, or acquisition of our company or assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the PDPO, you have the right to:

Access: Request access to your personal data held by us.
Correction: Request correction of inaccurate or incomplete personal data.
Deletion: Request the deletion of your personal data under certain circumstances.
Opt-out: Withdraw your consent to the use of your personal data for marketing purposes at any time.

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DG Brands Limited
Email: info@dg-brands.com
Phone: +852-9771-3387
Address: 3rd Floor, Room ‘D’ Shing Lee Commercial Bldg 6-12 Wing Kut Street, Shueng Wan, Hong Kong

This Privacy Policy was last updated on May 21, 2024.