Medics Care Return Policy

Last Updated: July 1, 2024

At Medics Care, a brand owned by DG Brands Limited, we strive to ensure our customers are completely satisfied with their purchases. Our comprehensive return policy, in accordance with the laws of Hong Kong, is designed to address various issues and ensure a smooth return process. Please review the details below to understand your rights and obligations.

1. Eligibility for Returns

2. Conditions for Return

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

4. Process for Returns

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at [Customer Service Email] with your order number and the reason for the return.
  2. Return Authorization Number (RAN): Our team will provide you with a RAN and detailed instructions on how to return your item(s).
  3. Packaging: Securely pack the item(s) and include the Return Authorization Number inside the package.
  4. Shipping: Ship the item(s) to the following address: Medics Care Returns DG Brands Limited 3rd Floor, Room ‘D’ Shing Lee Commercial Bldg 6-12 Wing Kut Street Sheung Wan Hong Kong

5. Refunds

6. Exchanges

7. Shipping Costs

8. International Returns

9. Abuse of Return Policy

10. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at:

Email: info@medics-care.com
Address:
DG Brands Limited
3rd Floor, Room ‘D’
Shing Lee Commercial Bldg
6-12 Wing Kut Street
Sheung Wan
Hong Kong

Thank you for shopping with Medics Care. Your satisfaction is our priority.


Legal Compliance:

This return policy is governed by the laws of Hong Kong. For more information on consumer rights and obligations in Hong Kong, you can visit the Hong Kong Consumer Council website.

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