Return Policy of Medics Care (DG Brands Limited)

1. Introduction

At Medics Care, owned by DG Brands Limited (“Company”, “we”, “our”, or “us”), we strive to ensure that our customers are satisfied with their purchases. This Return Policy outlines the conditions and procedures for returning products purchased through our website, www.medics-care.com (“Website”).

2. Eligibility for Returns

2.1. General Conditions

To be eligible for a return, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.
• The product must be returned within 30 days from the date of purchase.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

2.2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods, including food, flowers, and other items that expire quickly.
• Personal care items such as skincare, haircare, and cosmetics.
• Customized or personalized products.
• Gift cards and vouchers.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Return Process

3.1. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Email our customer service team at info@dg-brands.com or call +852-9771-3387 to request a return authorization.
2. Provide Information: Provide your order number, the reason for the return, and any relevant details about the product’s condition.
3. Return Authorization: Once your return request is approved, you will receive a return authorization number (RAN) and detailed instructions on how to return the product.

3.2. Shipping the Return

Please adhere to the following guidelines when shipping your return:

• Packaging: Securely package the product in its original packaging along with all accessories, manuals, and documentation.
• RAN: Clearly write the return authorization number (RAN) on the outside of the package.
• Shipping Method: Use a trackable shipping service to return the product to the address provided in the return authorization instructions. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Refunds

4.1. Inspection

Upon receiving your return, we will inspect the product to ensure it meets the return eligibility criteria. This process may take up to 7 business days.

4.2. Refunds

Once the inspection is complete and your return is approved, we will process your refund:

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: It may take up to 14 business days for the refund to appear in your account, depending on your payment provider.
• Deductions: Shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the item according to the return process and place a new order for the desired product.

6. Damaged or Defective Products

6.1. Reporting Damages

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the product. Provide details of the damage or defect, along with photographs if possible.

6.2. Replacement or Refund

Upon verification of the damage or defect, we will offer a replacement product or a full refund, including any shipping costs incurred.

7. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please contact us at:

DG Brands Limited
Email: info@dg-brands.com
Phone: +852-9771-3387
Address: 3rd Floor, Room ‘D’ Shing Lee Commercial Bldg, 6-12 Wing Kut Street, Sheung Wan, Hong Kong